Front Desk Agent - Luxury Hotel in Tulungagung

Join Front One Hotel Tulungagung as a Front Desk Agent and become the welcoming face of our luxury hospitality experience. In this dynamic role, you will play a pivotal part in ensuring seamless guest check-ins and check-outs while serving as the central hub for our guests' needs. Located in the heart of Tulungagung, our hotel is a beacon of comfort and elegance, offering a unique blend of modern amenities and traditional Indonesian charm.

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is nothing short of perfect. You will manage reservations, coordinate room services, and handle various guest inquiries with professionalism and efficiency. This role offers the perfect opportunity to develop your skills in a fast-paced, customer-centric environment while contributing to the success of a premier hospitality establishment.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs using our in-house Property Management System (PMS).
• Handle reservations and bookings, ensuring accurate and timely updates.
• Coordinate with housekeeping, dining, and other departments to ensure smooth guest experiences.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly.
• Maintain a clean and organized front desk area, ensuring all documentation is up-to-date.
• Assist with event planning and coordination, including room setups and guest accommodations.
• Monitor and report any security or maintenance issues to the appropriate departments.
• Stay updated on local attractions and travel information to enhance the guest experience.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front desk or customer service role, preferably in the hospitality industry.
• Proficient in using Property Management Systems (PMS) such as Opera, Cendyn, or similar.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks simultaneously.
• Strong organizational skills with attention to detail, ensuring accuracy in guest records and documentation.
• Familiarity with local regulations and industry standards in the hospitality sector.
• Ability to work in a fast-paced environment, with a positive and professional attitude.
• Fluency in both English and Bahasa Indonesia is a plus.
• Valid SIM card and ability to work shifts including weekends and holidays.

🛠️ Keahlian

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