Customer Service - BFI Finance Muaro Bungo

BFI Finance Indonesia is looking for a dedicated and enthusiastic Customer Service professional to join our team at the Muaro Bungo branch. In this role, you will serve as the primary point of contact for our clients, ensuring they receive top-notch financial solutions and support. We value individuals who are passionate about delivering exceptional service and are committed to helping our clients achieve their financial goals. Join us in Muaro Bungo, Jambi, and be part of a team that is dedicated to making a difference in the financial lives of our clients.

As a Customer Service professional at BFI Finance Indonesia, you will be responsible for handling client inquiries, resolving issues, and providing financial advice. You will use our in-house CRM system, BFI Connect, to manage client interactions and ensure a seamless experience. This role offers a dynamic and challenging environment where you can grow and develop your skills in the financial services industry.

📋 Tanggung Jawab Pekerjaan

• Handle client inquiries and provide excellent customer service.
• Resolve client issues and complaints promptly and professionally.
• Assist clients with financial products and services, such as loans, savings, and insurance.
• Use BFI Connect to manage client interactions and maintain accurate records.
• Provide financial advice and recommendations tailored to each client's needs.
• Collaborate with the branch team to ensure consistent and high-quality service delivery.
• Stay updated on industry trends and regulations to provide informed advice.
• Participate in team meetings and training sessions to continuously improve skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in customer service or a related role in the financial services industry.
• Strong communication and interpersonal skills.
• Proficiency in using BFI Connect or similar CRM systems.
• Knowledge of financial products and services.
• Ability to work in a fast-paced and dynamic environment.
• Willingness to travel to different locations within the branch area.
• Must be fluent in Indonesian and English.

🛠️ Keahlian

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