Customer Care Officer - Bali

Join Maju Motor Indonesia as a Customer Care Officer in beautiful Bali and play a pivotal role in delivering exceptional customer service. This position is ideal for professionals passionate about resolving customer concerns, maintaining high service standards, and contributing to a thriving automotive community.

As a Customer Care Officer, you will be the first point of contact for our customers, handling inquiries, complaints, and feedback with a smile. You will work closely with our sales and service teams to ensure seamless customer experiences, leveraging tools like Zendesk and Salesforce to streamline your workflow.

📋 Tanggung Jawab Pekerjaan

• Provide outstanding customer service by resolving inquiries and complaints promptly and professionally.
• Handle customer feedback and ensure it is documented and addressed appropriately.
• Assist in the sales process by providing product information and answering customer questions.
• Coordinate with the service department to schedule appointments and ensure timely service delivery.
• Maintain accurate records of customer interactions using Zendesk and Salesforce.
• Participate in team meetings and contribute to the development of customer service strategies.
• Adhere to company policies and procedures to ensure consistent service quality.
• Stay updated on industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service role, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Proficiency in using customer service software such as Zendesk and Salesforce.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Excellent problem-solving skills and a customer-focused mindset.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Fluency in both English and Indonesian.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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